New or lost?
Start with the field guide. It covers first steps, money, properties, Tweeter, and the bits people usually ask about first.
Open guidesUse this page to find the right place for bugs, account help, questions, or moderation issues.
Start with the field guide. It covers first steps, money, properties, Tweeter, and the bits people usually ask about first.
Open guidesCheck the status page before assuming something broke. Restarts and file syncs can make the site lag behind the game for a bit.
Check statusPublic ban records are available for transparency. If you need to ask about a situation, bring context and keep it calm.
View ban listShort reports are fine. Clear reports are better. A few details saves a lot of back-and-forth.
Do not share passwords, Steam Guard codes, or private account tokens.
Staff will not ask for payment to remove punishments or give in-game power.
Profile and website bugs are easier to fix when reports are specific.